Terms of service

Terms & Conditions

Last updated: June 2026

1. Overview

These terms govern your use of kadoyatcg.com and any purchases made through the site. By placing an order, you agree to these terms. Kadoya TCG reserves the right to update these terms at any time.

2. Products

All products are individual trading cards or sealed trading card products. For unique and graded items, the product image is of the actual item for sale. For all other cards, images are illustrative and may not show the exact variant, finish, or copy you receive — the variant, finish, and condition stated in the listing govern what is sold. For example, where a listing specifies the Normal variant you will receive the Normal card even if the image shows a patterned reverse holo (such as a Poké Ball or Master Ball finish), and vice versa. Card conditions are assessed to the best of our ability and described in the listing.

3. Pricing

All prices are listed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. Listings are published in good faith, but errors can occur. Where a listing contains an obvious or manifest pricing or description error — for example a price that is clearly wrong by an order of magnitude — we are not obliged to honour it, even where an order has been placed or payment has been taken, and we may cancel the affected order and issue a full refund (see section 4).

4. Orders

Payment is processed through Shopify's secure checkout and you will receive an email confirmation with your order details. That confirmation acknowledges your order but does not constitute our acceptance of it — a contract of sale is formed only when we dispatch the goods. Up to that point we may decline or cancel any order at our discretion, including where a listing contained a pricing, description, or stock error, where stock turns out to be unavailable, or where we suspect fraud or abuse. Where an order is cancelled, any payment taken is refunded in full. This does not affect your statutory rights.

5. Payment

Payment is processed securely by Shopify. We do not store or have access to your payment card details. Accepted payment methods are displayed at checkout.

6. Shipping

Orders are dispatched as described on our shipping page. Risk of loss passes to the buyer upon delivery. We are not responsible for delays caused by the postal service, but will assist with tracking and claims where possible.

7. Returns & Refunds

Returns are accepted within 14 days of delivery as described in our returns policy. Sealed product that has been opened, and any item whose authenticity or condition relies on an intact seal — such as graded slabs and other authenticated collectibles — once that seal or case has been broken or tampered with, are non-returnable and non-refundable. Your statutory rights under the Consumer Rights Act 2015, including for items that are faulty or not as described, are not affected.

8. Condition Grading

Card conditions are assessed into four buyer tiers — Near Mint (NM), Lightly Played (LP), Moderately Played (MP), and Heavily Played (HP). These tiers are our own subjective assessment and do not correspond exactly to those used by any other shop or grading service. Full condition descriptions are on our card condition guide. While we grade carefully and consistently, condition assessment is inherently subjective. If you disagree with a grading, contact us within 14 days for a resolution.

9. Intellectual Property

Trading card names, images, and designs are the intellectual property of their respective publishers (The Pokémon Company, Wizards of the Coast, Konami, Bandai, and others). Kadoya TCG claims no ownership of those works and reproduces them only to identify and describe the items we sell. The Kadoya TCG name and logo, and the design, layout, and written content of this website, are our property and may not be copied or reused without permission. All rights reserved.

10. Limitation of Liability

Kadoya TCG is a sole trader business. Our liability is limited to the value of the goods purchased. We are not liable for any indirect or consequential losses arising from the use of this website or purchase of our products.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Kadoya TCG
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Email: support@kadoyatcg.com